Mae88 takes member privacy very seriously. This policy clearly explains how we collect, use, store and protect your personal information — written in plain, straightforward language, not buried in confusing legal jargon.
Before reading the full policy, here are the six core principles that underpin how mae88 manages the personal data of every member.
All personal data and financial information you share with mae88 — from your phone number to your DuitNow or Touch 'n Go account details — is protected with 256-bit SSL encryption, the same technology used by Maybank and CIMB to secure online banking transactions.
Mae88 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — we use it only for the purposes you consented to at the time of registration.
Every mae88 member has the right to view, update, request a copy of, or ask for the deletion of their personal data at any time. Mae88 provides a clear and transparent process for managing these rights through our support team, which operates 24/7.
Mae88 only collects data that is strictly necessary to provide our services to you. We do not request excessive or irrelevant information — every piece of data collected has a clear purpose, explicitly stated in this policy.
All communications relating to your data privacy — from policy change notices to responses on data rights requests — will be delivered in clear, straightforward language. No confusing legal or technical jargon.
Mae88's security monitoring system operates around the clock to detect any unauthorised access attempts on member accounts. If suspicious activity is detected, we will notify you immediately and take the necessary precautionary measures to protect your data.
This Privacy Policy explains how mae88 ("we", "platform" or "Mae88") collects, uses, stores and protects your personal information when you register for and use the mae88 platform. By using the mae88 platform, you agree to the terms of this Privacy Policy. Mae88 is committed to fully protecting every member's privacy in line with industry best practices and applicable data protection laws in Malaysia.
This Privacy Policy applies to all registered members on the mae88 platform, covering all interactions through the mae88 website, mobile application (where applicable), communications via live chat and email, and all financial transactions processed through our platform.
Mae88 is the data controller responsible under this policy. This means we determine the purpose and manner in which your personal data is used. We take this responsibility seriously and ensure that every data-related decision is made with our members' interests and privacy as the priority.
This policy should be read in conjunction with Terms and Conditions mae88 constitutes the entire agreement between you and our platform. In the event of any conflict between this policy and other documents, this Privacy Policy shall prevail in all matters relating to personal data protection.
Important Note: Mae88 does not direct its services at individuals under the age of 18. If you believe we have collected data from someone under 18 without parental or guardian consent, please contact us immediately so we can take corrective action.
Mae88 collects your personal data through several channels — during the registration process, during platform use, during financial transactions and through interactions with our support team. The table below outlines the data collected, along with its category and the purpose it serves:
| Data Category | Data Type | Requirements |
|---|---|---|
| Identity | Full name, IC number, date of birth | Mandatory |
| Contact | Malaysian phone number, email address | Mandatory |
| Finance | Bank account number / e-wallet, MYR transaction records | Mandatory |
| Technical | IP address, device type, browser, approximate location | Automatic |
| Activity | Game records, betting history, session duration | Automatic |
| Communications | Live chat logs, support emails, complaints | Optional |
Mae88 does not collect any sensitive data such as medical information, religious beliefs, or political affiliations. Financial data collected is limited to what is necessary for processing deposits and withdrawals in MYR — we do not directly store full credit card numbers or complete banking details in our systems.
Mae88 uses your personal data solely for legitimate, clearly stated purposes. We will not use your data for any other purpose without obtaining your consent first. The following are the primary purposes for which mae88 member data is used:
Mae88 does not use your data for third-party advertising. Any marketing communications you receive from mae88 relate solely to our own platform promotions and offers — not from outside advertisers.
Mae88 does not sell, rent or disclose member personal data to third parties for their marketing purposes. This is a core commitment that cannot be compromised. However, there are limited situations where mae88 may need to share certain data with trusted third parties in the interest of platform operations and legal compliance:
In all data-sharing situations described above, mae88 ensures that the receiving party is bound by data protection obligations equivalent to or stricter than our own. Data shared is kept to the minimum necessary and does not exceed the scope of its original purpose.
Protecting member personal data is mae88's top priority. We continuously invest in the latest security infrastructure to ensure your data is always safeguarded against unauthorised access, breaches, or misuse. The security layers we have in place include:
While mae88 maintains comprehensive security measures, no system can guarantee absolute 100% security. In the event of any security breach affecting member data, mae88 is committed to notifying affected members within a reasonable timeframe and taking all necessary remedial action promptly.
Mae88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you browse the mae88 website. They help the platform remember your preferences, maintain your login session and deliver a more personalised experience.
| Cookie Type | Function | Duration |
|---|---|---|
| Login sessions, account security, 2FA verification | Session / 24 hours | |
| Language preferences, display settings, saved game choices | 30 days | |
| Platform usage statistics, page performance, technical error reports | 90 days |
Essential cookies cannot be disabled as they are required for core mae88 platform functions — including login security and session protection. Functional and analytics cookies can be managed through your browser settings. However, disabling functional cookies may affect your experience on the mae88 platform. Mae88 does not use third-party advertising cookies.
Mae88 respects your rights as the owner of your personal data. Below are the rights you hold and how to exercise them through the mae88 platform:
You have the right to request a copy of all personal data we hold about you. Mae88 will provide a full report within 14 business days of receiving your request.
You have the right to request the correction of any inaccurate or incomplete personal data held in your mae88 records. Corrections will be processed within 7 business days.
You have the right to request the deletion of your personal data when it is no longer needed for its original purpose or when you withdraw your consent, subject to applicable legal data retention obligations.
You have the right to request a temporary restriction on the processing of your data in certain circumstances — for example, while you are disputing the accuracy of data we hold about you.
You have the right to receive your personal data in a machine-readable format (JSON or CSV) for transfer to another service should you choose to do so.
You have the right to object to the processing of your personal data for direct marketing purposes at any time — and mae88 will cease such processing immediately upon receiving your objection.
To exercise any of the rights above, contact the mae88 support team via Live Chat or email at support@mae88.click. We will respond to all valid requests within 14 business days. For more complex cases, this period may be extended to 30 days, with prior notice given to you.
Mae88 only retains your personal data for as long as it is needed for the purposes stated in this policy, or as required by applicable law. The following outlines mae88's data retention policy as it applies to different categories of data:
When data is no longer needed and there is no legal obligation to retain it, mae88 will securely delete or anonymise that data using procedures that ensure it cannot be recovered or re-identified.
The mae88 platform is intended strictly for individuals aged 18 and above. Mae88 does not knowingly collect or store personal data from anyone under the age of 18. This is not merely a policy — it is an ethical and legal obligation we take very seriously.
During registration, mae88 requires date of birth verification and may request official identity document verification (such as a copy of your Malaysian IC) to confirm that the applicant meets the minimum age requirement. Should we discover or have reason to believe that an account was registered by someone under the age of 18:
If you are a parent or guardian concerned that your child has registered a mae88 account without your knowledge, please contact our support team immediately at support@mae88.click with the relevant details for prompt action.
Mae88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, developments in Malaysian data protection law, current industry best practices, or feedback from our member community.
When material changes are made to this policy, mae88 will notify members through several channels:
Your continued use of the mae88 platform after any policy amendment takes effect will be considered acceptance of the updated policy. We encourage all members to review this Privacy Policy page from time to time — especially when you receive a change notification from us.
If you do not agree with any amendments made to this Privacy Policy, you have the right to close your mae88 account and request deletion of your personal data (subject to statutory retention obligations) by contacting our support team before the amendment's effective date.
If you have any questions, concerns, or uncertainties about how mae88 handles your personal data — or if you wish to exercise any of your data rights outlined in Section 07 — our team is always available to assist you.
To understand the full Terms and Conditions governing use of the platform, please refer to the Terms & Conditions us. For information on responsible gambling practices and self-control tools, visit the Responsible Gaming.
Mae88 is committed to responding to all privacy enquiries transparently, promptly and in clear, accessible English — because we believe trust is built through open and honest communication, not evasive answers or confusing language.
Frequently asked questions from mae88 members about their privacy and personal data protection.
Mae88 understands that trust is the foundation of our relationship. Every time you deposit MYR via DuitNow or Touch 'n Go, every time you play slots or place a bet on your favourite badminton match — you are entrusting us with your personal information. Mae88 does not take that trust lightly. We are committed to being fully transparent about how we handle your data and to giving you genuine control over your own personal information.
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